1) Introduction

This Refund Policy applies to all purchases made on the FreedomFirst mobile application and website (the "Platform") operated by Gyankaar Technologies Private Limited ("Company", "we", "us", "our"). This policy outlines the conditions under which refunds may be requested and processed.

2) Subscription Refunds

2.1 Subscription Plans

FreedomFirst offers subscription plans that provide access to premium stock recommendations and insights. All subscription fees are charged in advance on a recurring basis via Razorpay UPI AutoPay.

2.2 Refund Eligibility

Refunds for subscription fees may be considered in the following circumstances:

• Technical issues preventing access to the service within 48 hours of purchase
• Unauthorized charges on your payment method
• Duplicate charges or billing errors
• Service failure or unavailability for an extended period

2.3 Non-Refundable Situations

Refunds will not be provided in the following cases:

• Dissatisfaction with stock recommendations or investment outcomes
• Investment losses incurred based on our recommendations
• Change of mind after subscription activation
• Failure to cancel subscription before renewal date
• Account termination due to violation of Terms and Conditions
• Partial use of subscription period

3) Free Trial Period

If we offer a free trial period, you may cancel at any time during the trial without being charged. Once the trial ends and the subscription begins, our standard refund policy applies.

4) Cancellation of Subscription

4.1 How to Cancel

You may cancel your subscription at any time through the FreedomFirst mobile application or by contacting our support team. Cancellation will take effect at the end of your current billing period.

4.2 Access After Cancellation

Upon cancellation, you will continue to have access to premium features until the end of your current billing period. No refund will be provided for the remaining days.

5) Investment Disclaimer

IMPORTANT: FreedomFirst provides AI-generated stock recommendations for informational purposes only. We do not provide refunds based on investment performance, losses, or dissatisfaction with recommendation accuracy. Stock market investments carry inherent risks, and past performance does not guarantee future results.

6) Refund Request Process

6.1 How to Request a Refund

To request a refund, please email us at contact@freedomapp.in. We will review your request and respond within 5-7 business days.

6.2 Required Information

When requesting a refund, please provide:

• Your registered email address
• Transaction ID or payment reference number
• Date of purchase
• Detailed description of the issue
• Any supporting documentation

6.3 Review Period

All refund requests will be reviewed within 5-7 business days. We may contact you for additional information.

7) Refund Processing

7.1 Approved Refunds

If approved, refunds will be processed within 7-10 business days and credited to your original payment method.

7.2 Partial Refunds

Partial refunds may be offered on a case-by-case basis, considering duration of service usage and nature of the issue.

8) Payment Gateway Refunds

For payments made through Razorpay, refunds are subject to their processing times. We will initiate the refund, but final processing depends on your bank.

9) Chargebacks

If you initiate a chargeback without first contacting us, we reserve the right to suspend or terminate your account. Please contact support first to resolve billing issues.

10) Service Interruptions

In case of prolonged service outages significantly impacting your ability to use the service, we may provide:

• Extension of subscription period
• Partial or full refund, depending on severity

Interruptions due to scheduled maintenance or force majeure are not eligible for refunds.

11) Changes to Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will be posted on this page with an updated date.

12) Contact Us